Appointments

Anima can be accessed via our website on your computer, mobile or tablet device. This will allow you to get help or advice from your GP online and receive a response by the end of the next working day. This means no more time wasted queuing on the phone or sitting in the waiting area for your appointment.

Click here for more information.

To request an urgent appointment for today or tomorrow (Monday to Friday):

• phone us on 01473 213261, Monday to Friday from 8am.

A health care professional will see and assess you within 24 hours if you feel this is needed.  However, you may not be able to see your usual doctor. 

To request a routine appointment in the next 7 days:

• use our online booking system - SystmOnline
• phone us on 01473 213261, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

Timing for routine appointments does not include Saturdays, Sundays or Bank Holidays.  Should you find it difficult to attend a weekday appointment, you maybe able to book for a Saturday morning clinic with a doctor.

GP+ Appointments Suffolk GP+ is for people who urgently need a doctor’s appointment or are unable to see their GP during normal GP hours.

Appointments can be made via Reception during our usual opening hours. Please note cannot refer themselves to this service.

The service is staffed by local Suffolk GPs and Nurse Practitioners in Ipswich, Felixtowe, Stowmarket, Leiston and Wickham Market and is an NHS service delivered by the Suffolk GP Federation.

You will be given a booked appointment and will be seen by a suitable local GP or nurse who will have access to your medical records (once consent is given).

We take urgent calls at any time; otherwise we will phone patients back at a convenient time or after surgery.  Very often a telephone consultation with a doctor can avoid the need for a trip to the surgery.

Please leave your telephone number and brief details about the call with our receptionist and a doctor will phone you back.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

If you are unable to keep an appointment please let us know so that it can be made available for another patient.  If you are late for your appointment you may be asked to rebook for another time in order to minimise waiting for other patients.  For training purposes telephone calls to and from reception may be monitored.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 01473 213261, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10am.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

We are a training practice for doctors completing their training, medical students and student nurses.  Occasionally you may be asked to allow a trainee nurse or doctor to 'sit-in' at your consultation.

Please do not hesitate to tell your Doctor if you are not happy with this.  You may be asked if you would be willing to be examined by small groups (2-3) of medical students.  There is no obligation to do this and refusal will not change the way you are treated in the practice.